Shipping, Returns + Exchanges
We aim to ship goods within 24 hours of receiving your order. Orders placed on a weekend or public holiday will be processed on the next working day.
Please note we do not ship to PO Boxes.
We offer a flat postage rate of $8 through Courier Post couriers.
After dispatch, you will be emailed with the tracking number so you can keep an eye on it during transit.
International Air (3-10 working days, not tracked) - $15
International Courier (2-6 working days, tracked) - $30
Rest of World
International Air (3-10 working days, not tracked) - $25
International Courier (2-6 working days, tracked) - $50
We use NZ Post for all overseas orders.
RETURNS AND EXCHANGE
If your product is faulty we will happily replace it or refund you or offer you a store credit to the returned value.
If you decide the product you purchased is not for you then you have 14 days from the date of purchase to return the goods to us in the original packaging, unused and with the receipt or exchange card.
It will be Lola & Ben’s discretion to offer you a store credit to the same value.Please contact us first by email to let us know you are returning the goods. Please inform us what item you wish to return and why. We will then give you the details for sending the product back. Postage is at your expense.